Shipping Policy

Shipping Cost: Add items to cart and enter your full address for a shipping quote.

Dispatch time: We are a small business and whilst this means you get an awesome personal service we aim to dispatch within 2-3 days for all in stock items. This may be extended during Xmas / UK holiday periods. If you do need something in a hurry we will absolutely do our best, just drop us a line or select an express shipping option where available. 

Shipping: Items are shipped from the UK and we ship worldwide. All items will be sent with tracking and require a signature on delivery. All postage costs are based on size and weight, the postage will be calculated once you enter your address at check out. Please ensure you enter your shipping address correctly and in full,  if there is an error in the shipping address this can result in your order not being delivered or incurring additional charges.  If an order is returned to us due to the above shipping charges will be billed to the receiver.

Our guarantee: We guarantee the safe delivery of your item, if for any reason it doesn't arrive to you in tip-top condition please contact us as soon as possible and make sure you retain the packaging and item until advised otherwise. We will either replace or refund your item, no quibble. 

Please see our full guarantee / lost / damaged parcels / shipping guidelines linked below

Please note, if you choose to use the 'sign online' option with UPS for your order then you are agreeing to let UPS waive liability for loss or damage.  If you do this it is at your own risk and also voids our guarantee.

In addition, our guarantee only covers items sent directly from Dogwood Lifestyle Ltd to the customer. If you choose to use a 3rd party intermediary service, such as a parcel holding / shipping company this is at your own risk and excludes the transaction from our guarantee.

International: We are happy to ship worldwide however please be aware of your country / states taxes and import fees. Since Brexit this now includes Europe. Any fees / taxes are the sole responsibility of the customer, we cannot calculate these for you. 

*2025 Update - Shipping Taxes / Tariffs / Restrictions

USA - There are currently no additional 'Liberation Day / Trump Tax' tariffs being charged, however you still may be charged import taxes as usual, these are usually only applied for orders over USD $800 but please do check your state regulations. We ship items separately due to their fragile nature therefore your order will be split into separate shipments. We will update if there are any changes to the 'Trump tax' situation. 

Europe and Norther Ireland - Due to European GDPR regulations as of December 2024 we have had to postpone shipping to EU and NI as the new law requires us to have a European office to oversea GDPR regulations. As a small family business this is something outside of our scope. We will update if this situation changes. 

Further Shipping, Returns & Frequently ask questions Info