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Terms & Conditions

Terms and Conditions ("Terms")

Last updated: October, 2020

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.dogwoodlifestyle.co.uk website (the "Service") operated by DOGWOOD LIFESTYLE Ltd ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for DOGWOOD LIFESTYLE has been created with the help of Terms and Conditions Generator.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by DOGWOOD LIFESTYLE.

DOGWOOD LIFESTYLE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that DOGWOOD LIFESTYLE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Disclaimer

Last updated: December 05, 2019

The information contained on WWW.DOGWOODLIFESTYLE.CO.UK website (the "Service") is for general information purposes only.

DOGWOOD LIFESTYLE assumes no responsibility for errors or omissions in the contents on the Service.

In no event shall DOGWOOD LIFESTYLE be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other arising out of or in connection with the use of the Service or the contents of the Service. DOGWOOD LIFESTYLE reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice. This Disclaimer for DOGWOOD LIFESTYLE has been created with the help of Disclaimer Generator.

DOGWOOD LIFESTYLE does not warrant that the website is free of viruses or other harmful components.

KLARNA:

Customer Data Sharing

National and EU rules such as the GDPR sets certain limits to how and when you may share customer-identifying information with Klarna.

If you share personal data with Klarna you need to explain this in your privacy notice and link to Klarna’s privacy notice there. Below is an example of what that could look like in your existing privacy notice (the specific data categories transferred to be added, and text to be translated into your local language):

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
GENERAL INFORMATION

Customer service contact: hello@dogwoodlifestyle.co.uk

For quick questions you can use the Live Chat feature 

Payment methods: We accept all major credit / debit cards, processed via Shopify payment systems, Paypal, Clearpay, Klarna. 

Clearpay: We are now able to offer Clearpay as a payment method, however due their regulations we cannot accept this payment method for pre-order items or gift-cards. If you make a payment via this method for this type of item it will be immediately refunded. Please also note that any general returns from a Clearpay transaction will be subject to a 10% restocking fee. 

Klarna: We are now able to offer Klarna as a payment method, however due their regulations we cannot accept this payment method for pre-order items or gift-cards. If you make a payment via this method for this type of item it will be immediately refunded. Please also note that any general returns from a Klarna transaction will be subject to a 10% restocking fee. 

Lay-away / Split payments: As standard on all pre-order items we have the option to pay 50% deposit and the remaining balance once the item is ready to. ship. We also offer Paypal, Clearpay and Klarna as split payment options. If however none of the above methods work for you we can offer 'lay-away' this is where we manually split payments and you can pay for your order in instalments, however with this option we do not ship the item to you until full payment is made. If you would like to use lay-away please email us hello@dogwoodlifestyle.co.uk we offer lay-away over 6 months and require regular payments, lay-away payments are non-refundable and lay-away items cannot be swapped or exchanged. All deposits are non-refundable. 

Shipping: Items are shipped from the UK and we are happy to ship worldwide. All items will require a signature on delivery. All postage costs are based on size and weight, the postage will be calculated once you enter your address at check out however estimates will be give in the description on each listing. Items are dispatched within 2-3 days. This may be extended during Xmas / holiday periods.

Please ensure you enter your shipping address correctly and in full,  if there is an error in the shipping address this can result in your order not being delivered or incurring additional charges. All items require a signature, it is not possible to deliver without this requirement. If an order is returned to us due to the above shipping charges will be billed to the receiver. 

Dispatch time: We are a small business and whilst this means you get an awesome personal service it does mean it can take us 2-3 days to get your order sent out unless express shipping is selected.This may be extended during Xmas / holiday periods. If you do need something in a hurry we will absolutely do our best, just drop us a line or select an express shipping option.

Returns: We are happy to accept returns / exchanges so long as the request is made within 7 days of receipt of the item and sent back to us within 14 days in the condition it was sent and in the original packaging. Please contact us to arrange returns hello@dogwoodlifestyle.co.uk. As standard we do not refund postage costs for general returns. The customer is responsible for all return postage costs and ensuring the item is returned to us safely. We advise returns are sent via a trackable method. Returns processing is done within 7 days of the return being received, your refund will be sent via the original payment method. 

International Orders: We are happy to ship worldwide however please be aware of your country / states taxes and import fees. Since Brexit this now includes Europe. Any fees / taxes are the sole responsibility of the customer, we cannot calculate these for you. 

Custom orders are non-refundable and cannot be cancelled however we may offer an exchange / credit note at our discretion. All pre-ordered items are custom made to order. All deposits are non-refundable. 

Returns: We are happy to accept returns / exchanges so long as the request is made within 7 days of receipt of the item and sent back to us within 14 days in the condition it was sent and in the original packaging. Please contact us to arrange returns hello@dogwoodlifestyle.co.uk. As standard we do not refund postage costs for general returns. The customer is responsible for all return postage costs and ensuring the item is returned to us safely. We advise returns are sent via a trackable method. Returns processing is done within 7 days of the return being received, your refund will be sent via the original payment method.  Custom orders are non-refundable and cannot be cancelled however we may offer an exchange / credit note at our discretion. 

International Orders: We are happy to ship worldwide however please be aware of your country / states taxes and import fees. Since Brexit this now includes Europe. Any fees / taxes are the sole responsibility of the customer, we cannot calculate these for you. 

Pre Orders: As many of our items are hand made by skilled artisans this takes time and care. We often sell out of our collections as soon as they arrive, to avoid disappointment and ensure you get the piece you desire we offer pre-order options. When you pre-order an item it is made especially for you either in Italy or the UK which can take up to 12 weeks, but we try to get it to you as soon as we can. If you pre-order an item we are already expecting in stock then it will be with you much sooner. Our customers tell us it is very much worth the wait to own one of our luxury items. For items available on pre-order we also offer the option to pay a 50% deposit on order and the remaining balance once the item is ready for dispatch. 

Custom Orders: As as sustainable business we do not hold large amounts of stock, but we realise our customers sometimes need something we don't have. This is why we also offer custom orders. These items are not pieces we hold in stock but we can have them made just for you. When you custom order an item it is made especially for you either in Italy or the UK which can take up to 12-16 weeks, but we try to get it to you as soon as we can. Our customers tell us it is very much worth the wait to own one of our luxury items. As 'custom order' items are custom made to your specification we cannot offer refunds or cancellations,  however we may offer an exchange or credit note at our discretion.  

Vintage: Please note that some of our items are vintage in nature and in that regards may have signs of wear - please do read the descriptions and view the photos carefully to ensure you are happy with your purchase. Each description will state if the item is vintage or from our own new collection. Should there be a problem with your order please get in touch as we will do what we can to help. 

Packaging: Many of our items are of a fragile nature and are often unique vintage one-offs therefore we take extra care with packing - this means the size of your parcel may be a lot larger than the item inside. We really hate single use plastics and any waste at all so we will always used recycled and repurposed packaging where we can on vintage items. This allows us to help the environment and save you the additional costs of packaging. If however, you would like your item sent in a 'new' box, perhaps it is for a gift, we can offer this at a small fee please just drop us an email. All our non-vintage items are shipped in custom made packaging. 

Where is my order?: All our items are sent with tracking numbers which will be sent to you on dispatch. If however you haven't received this information or your item hasn't arrived please email us. (Tracking numbers not available for oversized items such as furniture sent via private courier, however details will be sent to you directly). 

Our Promise: We guarantee the safe delivery of your item, if for any reason it doesn't arrive to you in tip-top condition please contact us as soon as possible with photos of the packaging and item. We will either replace or refund your item, no quibble. 

Anything else: Basically if theres something you want to know just give us a shout we are super friendly!

Customer service: hello@dogwoodlifestyle.co.uk