Worldwide Shipping available. UK Next day delivery available. Klarna & Clearpay accepted. We are currently experiencing slight shipping delays in the run up to the festive period please allow extra time for your order to arrive.

FAQ

Customer service contact: hello@dogwoodlifestyle.co.uk

For quick questions you can also DM us on Instagram @DogwoodLifestyle

Payment methods: We accept all major credit / debit cards, processed via Shopify payment systems, Paypal, Clearpay, Klarna. 

Clearpay: We are now able to offer Clearpay as a payment method, however due their regulations we cannot accept this payment method for pre-order items or gift-cards. If you make a payment via this method for this type of item it will be immediately refunded. Please also note that any general returns from a Clearpay transaction will be subject to a 10% restocking fee. 

Klarna: We are now able to offer Klarna as a payment method, however due their regulations we cannot accept this payment method for pre-order items or gift-cards. If you make a payment via this method for this type of item it will be immediately refunded. Please also note that any general returns from a Klarna transaction will be subject to a 10% restocking fee. 

Shipping: Items are shipped from the UK and we are happy to ship worldwide.  Due to the nature of our items we have standard shipping rates for international shipping but please drop us an email with your address for a custom quote. All items will require a signature on delivery. All postage costs are based on size and weight. (See cost chart below, all costs are in GBP £). Items are dispatched within 1-3 days. 

shipping costs

Dispatch time: We are a small business and whilst this means you get an awesome personal service it does mean it can take us 2-3 days to get your order sent out. If you do need something in a hurry we will absolutely do our best, just drop us a line or select an express shipping option.

For extra large items such as furniture sent via courier please be aware this can take 7-10 days, again if you need it in a hurry let us know and we will see what we can do. 

Returns: We are happy to accept returns so long as the request is made within 7 days of receipt of the item and sent back to us within 14 days in the condition it was sent and in the original packaging. Please contact us to arrange returns hello@dogwoodlifestyle.co.uk. We do not refund postage costs for general returns. Returns processing is done within 3 days of the return being received, your refund will be sent via the original payment method. 

Custom orders are non-refundable, however we may offer an exchange / credit note at our discretion. 

Please note that some of our items are vintage in nature and in that regards may have signs of wear - please do read the descriptions and view the photos carefully to ensure you are happy with your purchase. Each description will state if the item is vintage or from our own new collection. Should there be a problem with your order please get in touch as we will do what we can to help. 

Packaging: Many of our items are of a fragile nature and are often unique vintage one-offs therefore we take extra care with packing - this means the size of your parcel may be a lot larger than the item inside. We really hate single use plastics and any waste at all so we will always used recycled and repurposed packaging where we can on vintage items. This allows us to help the environment and save you the additional costs of packaging. If however, you would like your item sent in a 'new' box, perhaps it is for a gift, we can offer this at a small fee please just drop us an email. All our non-vintage items are shipped in custom made packaging. 

Where is my order?: All our items are sent with tracking numbers which will be sent to you on dispatch. If however you haven't received this information or your item hasn't arrived please email us. (Tracking numbers not available for oversized items sent via private courier, however details will be sent to you directly). 

Our Promise: We guarantee the safe delivery of your item, if for any reason it doesn't arrive to you in tip-top condition please contact us as soon as possible with photos of the packaging and item. We will either replace or refund your item, no quibble. 

Anything else: Basically if theres something you want to know just give us a shout we are super friendly!

Customer service: hello@dogwoodlifestyle.co.uk 

 

2020 Dogwood Lifestyle Ltd

Registered company number 12873094

Registered offices: Suite F16 St George's Business Park, Castle Road, Sittingbourne, Kent, England, ME10 3TB