FAQ

Contact: hello@dogwoodlifestyle.co.uk or DM us on Instagram @DogwoodLifestyle

Payment methods: We accept all major credit / debit cards, Paypay, Clearpay processed via Shopify payment systems. We cannot accept cash on collection at the moment due to Covid-19 restrictions. 

Clearpay: We are now able to offer Clearpay as a payment method, however due their regulations we cannot accept this payment method for pre-order items or gift-cards. If you make a payment via this method for this type of item it will be immediately refunded. Please also note that any general returns from a Clearpay transaction will be subject to a 10% restocking fee. 

Shipping: Items are shipped from the UK and we are happy to ship worldwide.  Due to the nature of our items we have standard shipping rates for international shipping but please drop us an email with your address for a custom quote. All items will require a signature on delivery. All postage costs are based on size and weight. (See cost chart below, all costs are in GBP £)

shipping costs

Dispatch time: We are a small business and whilst this means you get an awesome personal service it does mean it can take us a day or two to get your order sent out. We aren't a big tax dodging giant who can get you an item the same day - although if you do need something in a hurry we will absolutely do our best, just drop us a line. For extra large items sent via courier please be aware this can take 7-10 days, again if you need it in a hurry let us know and we will see what we can do. 

Returns: We are happy to accept returns so long as the request is made within 7 days of receipt of the item and sent back to us within 14 days in the condition it was sent and in the original packaging. Please contact us to arrange returns. We cannot refund any postage costs for general returns. Please note that our items are vintage in nature and in that regards may have signs of wear - please do read the descriptions and view the photos carefully to ensure you are happy with your purchase. Should there be a problem with your order please get in touch as we will do what we can to help. 

Packaging: Many of our items are of a fragile nature and are often unique vintage one-offs therefore we take extra care with packing - this means the size of your parcel may be a lot larger than the item inside. We really hate single use plastics and any waste at all so we will always used recycled and repurposed packaging. This allows us to help the environment and save you the additional costs of packaging. If however, you would like your item sent in a 'new' box, perhaps it is for a gift, we can offer this at a small fee please just drop us an email. All our none-vintage ceramics are shipped in custom made packaging. 

Where is my order?: All our items are sent with tracking numbers which will be sent to you on dispatch. If however you haven't received this information or your item hasn't arrived please email us. (Tracking numbers not available for oversized items sent via private courier, however details will be sent to you directly). 

Our Promise: We guarantee the safe delivery of your item, if for any reason it doesn't arrive to you in tip-top condition please contact us as soon as possible with photos of the packaging and item. We will either refund or replace your item. 

Anything else: Basically if theres something you want to know just give us a shout we are super friendly!

 

2020 Dogwood Lifestyle Ltd