Pre Orders & Custom
Pre Orders: As many of our items are hand made by skilled artisans this takes time and care. We often sell out of our collections as soon as they arrive, to avoid disappointment and ensure you get the piece you desire we offer pre-order options. When you pre-order an item it is made especially for you either in Italy or the UK which can take up to 10 - 16 weeks, but we try to get it to you as soon as we can.
If you pre-order an item we are already expecting in stock then it will be with you much sooner and this will be indicated on the item page, with the month of expected delivery. Where a month is indicated this can be from the first to the last day of the month as we need some flexibility.
Our customers tell us it is very much worth the wait to own one of our luxury items
For items available on pre-order we also offer the option to pay a 50% deposit on order and the remaining balance once the item is ready for dispatch.
Remaining deposit balances will be automatically charged once the item is ready, we will send you a reminder email 2-3 days prior to the charge being authorised. All deposit orders must be paid in full within 1 month (30 days) of expected delivery date. Deposits are not refundable, however once paid in full our standard returns policy is applied. All pre-orders are custom made to order therefore any cancellations will result in a 25% cancelation fee being charged.
Please note all arrival dates are estimated due to factors beyond our control such as complications in factory, transportation, customs delays etc. These are handmade items created individually by a real human and not a machine!
Do contact us before ordering if you require your item before a certain date and we will do our best to assist you.
Current products available for Pre Ordering can be viewed here.
Pre-order exclusions:
- Customers need to use Shopify Payments or PayPal Express as a payment method.
- Customers can't purchase pre-orders by using the following accelerated checkouts: Shop Pay, Apple Pay, Google Pay, or Meta Pay.
- Customers can't use local payment methods such as Klarna, mollie iDEAL, and Sofort to purchase pre-orders.
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Custom Orders: As as sustainable business we do not hold large amounts of stock, but we realise our customers sometimes need something we don't have. This is why we also offer custom orders. These items are not pieces we hold in stock but we can have them made just for you. When you custom order an item it is made especially for you either in Italy or the UK which can take up to 16 weeks, but we try to get it to you as soon as we can.
As 'custom order' items are uniquely made to your specification we cannot offer refunds or cancellations as these items cannot be resold. All deposit orders must be paid in full within 1 month (30 days) of estimated delivery date.
We cannot accommodate custom requests during the busy holiday season Oct-Dec.
